Which Customer Success activity is critical from the supplier perspective?

• A.ensuring the customer has a success plan and is achieving each milestone in a timely manner
• B.listening carefully to the customer's feedback and taking actions so the company's solutions can be improved
• C.identifying opportunities for sales expansion
• D.driving full adoption of the company's technology across all supported solutions

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What is a financial implication of churn?

• A.loss of revenue
• B.reduced product utilization
• C.increased production
• D.contract expansion

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A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
• B.Contact the services team and request that they reach out to the customer to address the solution
• C.No action is needed because the customer will probably renew and you can address the issue after the renewal
• D.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

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Which expense is an operating expense (OPEX)?

• A.payroll
• B.computer equipment
• C.software
• D.office improvements

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From a Customer Success perspective, which reason to monitor your customer's health is the most important?

• A.Understanding your customer's health directly enables renewals
• B.It gives the customer valuable insight so they can automatically renew critical on time
• C.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
• D.It provides the opportunity to address any changes in the customer's experience or actions around the solution

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