Free Cisco 840-425 Exam Dumps Questions & Answers

Which option can assist with determining technology requirements arising from a customer initiative to implement a business process improvement?

• A.  Undertake an Ishikawa Analysis to determine root causes and determine how technology can resolve these issues.
• B.  Create a Use Case diagram to model the improved business process and from this determine what technology is required.
• C.  Perform a gap analysis between "as-is" and "to-be" states to determine what technology will be required.
• D.  Use the Business Motivation Model to analyze business and technology requirements for a given initiative.

Which statement about why stakeholder analysis for a large initiative can be challenging is true?

• A.  A higher level of politics and uncertainty typically exists with larger initiatives.
• B.  It is necessary to assess 90% or more of the stakeholders for an effort.
• C.  The stakeholder analysis 2x2 framework -- interest vs. power -- only works for small scope projects.
• D.  The IT department most likely has a higher level of influence as compared to other projects.

What are the steps to benefits realization?

• A.  Determine outcomes, measure progress and adjust the plan as needed
• B.  Do analysis, planning and implementation.
• C.  Determine the need, gain stakeholder buy-in, and implement the solution.
• D.  Understand Objectives, create implementation readiness and climb to benefits.

Which two options are true regarding chargeback and showback? (Choose two.)

• A.  Showback provides departments with visibility to their consumption of IT services but do not directly pay for the services.
• B.  Showback is an internal billing mechanism where departments directly pay for their consumption of IT services.
• C.  Chargeback is an internal billing mechanism where departments directly pay for their consumption of IT services.
• D.  Chargeback provides departments with visibility to their consumption of IT services but do not directly pay for the services.

Which three benefits will partners see when creating a roadmap that aligns IT initiatives to the customer's business? (Choose three.)

• A.  Competitive advantage.
• B.  Increased profitability.
• C.  Clear view of investments.
• D.  Revenue growth.
• E.  Technology adoption.