Whenever a user's machine is turned on, a black screen appears prompting the user for an administrative
password. The technician has no such password on file for this machine.
Which of the following steps should the technician take to resolve this issue?

• A.Press and hold the CPU power button for five seconds, and then power back on.
• B.Remove the motherboard and place it back into the machine after ten minutes.
• C.Disconnect and reconnect the internal hard drive.
• D.Remove the CMOS battery and reinsert it after ten seconds.

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Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?

• A.On demand
• B.Measured service
• C.Resource pooling
• D.Rapid elasticity

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A technician is troubleshooting a high-speed thermal shipping label printer that prints on the left side of the label instead of the right side. Which of the following should the technician check FIRST?

• A.Power supply
• B.Ribbon
• C.Print head
• D.Print driver

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A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID
10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem?

• A.Replace the write cache battery.
• B.Check the event log any cache issues.
• C.Clear the RAID configuration file and restart the PC.
• D.Replace the RAID controller write cache module.

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A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer's concerns? (Choose two.)

• A.Enable two-factor authentication for the IoT device's cloud account, if it is available.
• B.Use the latest encryption standard on the wireless network and set a strong password.
• C.Upgrade the customer's router to the latest version to improve network security.
• D.Disable wireless access on the thermostat to make it unshakable.
• E.Upgrade the customer's wireless network encryption to WPA.
• F.Separate the IoT thermostat by segregating it in a DMZ network.

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