Ann, a user, recently dropped her laptop. Since then, an error message stating the HDD is failing has been displaying on screen. Ann brings the device in for repair and tells the technician she does not have a recent backup of her data. The technician determines a replacement HDD is necessary. Additionally. Ann wants to upgrade the OS and the RAM. Which of the following should the technician perform BEFORE replacing any parts on the laptop? (Select TWO).
A technician wants to set up a virtual machine in a public cloud environment. Which of the following cloud models should the technician use?
A technician set up a shared printer on the company network for company users to print. The technician also set up a user to print from outside the company through the native cloud printing software. The technician ensures the network is set up to pass the traffic without error. However, when printing a test page, the user received the following error message: Printer unavailable. Which of the following should the technician do to stop the error message?
The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.
INSTRUCTIONS
Using the available tools, resolve the connectivity issues.
After troubleshooting the issue, verify a successful connection.
If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.



A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)