A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective at remediating future issues through documentation?

• A.Document the findings in the technician ticketing system.
• B.Brief upper management in a meeting regarding the findings.
• C.Document the solution in a user-facing FAQ page.
• D.Take personal notes for future reference.

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A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs.
The user has connected the external drive to another computer that has not been updated and then successfully ran the discs.
Which of the following should the user do to fix the issue?

• A.Roll back the drivers.
• B.Replace the discs.
• C.Upgrade the drive.
• D.Reinstall the firmware.

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SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive
F. The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

• A.Please review explanation for detailed answer.
  Please review explanation for detailed answer.
  * Right click on disk 1, click on initialize
  * Choose disk and option as MBR. Hit ok.
  * Again, right click on disk 1 and choose convert to dynamic disk.
  * Now right click on disk 1 and choose new simple volume.
  * Specify storage as 256000 and assign a drive letter F and choose file system as NTFS and click finish.
  * Do the same thing for rest of space of disk 1, assigning 512000MB and using Disc G Here are the screen shots showing this process:
  
  
  
  
  
  
  
• B.Please review explanation for detailed answer.
  Please review explanation for detailed answer.
  * Right click on disk 1, click on initialize
  * Choose disk and option as MBR. Hit ok.
  * Again, right click on disk 1 and choose convert to dynamic disk.
  * Now right click on disk 1 and choose new simple volume.
  * Specify storage as 256000 and assign a drive letter F and choose file system as NTFS and click finish.
  * Do the same thing for rest of space of disk 1, assigning 512000MB and using Disc G Here are the screen shots showing this process:
  
  
  
  
  

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A technician installs new software on a customer's Windows 8 1 computer and is getting a missing DLL error. The technician verifies that the DLL file is located m the proper directory.
Which of the following tools could be used to resolve this issue1?

• A.regsvr32
• B.tracert
• C.grub
• D.defrag

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A user tries to open a client/server application, but a prompt appears for the username and password The user is able to open and use the email client with no issues. The user's workstation is a loaner laptop Everyone at the company is given administrator rights on their individual workstations. Which of the following is MOST likely preventing the user from running this program?

• A.NTFS
• B.UTP
• C.EFS
• D.UAC

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