A company has several hard drives that contain old and irrelevant information. The company would like to wipe and repurpose the hard drives for another system. Which of the following would be the BEST option to meet the requirement and ensure no residual data remains on the repurposed hard drives?

• A.Wipe the drives.
• B.Delete the drive partitions.
• C.Format the drives.
• D.Degauss the drives.

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A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

• A.Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.
• B.Back up the user's files. Restore the system to the original system image designated by corporate IT policies. Restore the user's files.
• C.Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.
• D.Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.

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A customer calls and reports that upon launching the Windows built-in calculator application a UAC dialog appears requiring the customer to enter the password for administrative access.
Which of the following is MOST likely to be causing this?

• A.Ransomware is present on the system.
• B.The system has a Trojan infection.
• C.Only administrators can run the calculator application.
• D.The parental controls have been enabled.

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A technician is remediating a virus on an infected workstation. All user files are set to system and hidden. Which of the following shouW a technician perform NEXT to remediate the system?

• A.Back up user data and rebuild the user profile.
• B.Perform a clean install of the OS and restore the user data
• C.Restore user data and reset the user file attributes via a command line.
• D.Reset all file attributes on the user's profile via command line
• E.Run System Restore to a date before the infection

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Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets
200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

• A.Joe should be using WEP security on his hotspot for faster throughput
• B.Someone else is using Joe's hotspot due to weak password
• C.Joe's hotspot gave him an invalid IP address
• D.Joe is likely in a poor signal area and should try another area

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