Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

• A.Failing imaging drum
• B.A scratch on the scanning bed
• C.Bad output tray
• D.Damaged (user

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A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

• A.The WLAN is disabling the NIC card.
• B.The network cable is not attached.
• C.The PC is unable to contact a DHCP server
• D.The DHCP server is using addresses in the range of 169.254.254.1.

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A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x
356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

• A.Verify that the printing trays are correctly set.
• B.Swap printer trays until the print jobs complete as expected.
• C.Replace the tray rollers to ensure proper alignment.
• D.Reset the default to use 8.5in x 11in (216mm x 279mm) paper

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The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).

• A.Identify the location of devices that utilize 2.4GHz.
• B.Check to see if the phones are IJTP or STP lines.
• C.Test to see if the copper electrical Wires are causing interference.
• D.Map all of the wireless signals in the restaurant.
• E.Verify T568B is being used in the wiring closet patch panel.
• F.Schedule timed router reboots throughout the day.

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