A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

• A.Quarantine the computer.
• B.Disable System Restore.
• C.Update the antivirus software definitions.
• D.Boot to safe mode.

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A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

• A.Keylogger
• B.Cryptominers
• C.Virus
• D.Malware

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A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).

• A.Standard formatting
• B.Drilling
• C.Erasing
• D.Recycling
• E.Incinerating
• F.Low-level formatting

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A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

• A.Continue researching the issue
• B.Repeat the iterative processes
• C.Inform the CEO the repair will take a couple of weeks
• D.Escalate the ticket

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A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

• A.Restart the mobile device.
• B.Turn on airplane mode.
• C.Check that the accessory is ready to pair.
• D.Clear all devices from the phone's Bluetooth settings.

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