Free CompTIA 220-701 Exam Dumps Questions & Answers

A user reports poor picture quality with a laptop connected to an LCD. Which of the following should the technician check FIRST for optimal picture quality?

• A.  Color depth
• B.  Maximum brightness
• C.  Native resolution
• D.  Minimum brightness

A user is trying to use Remote Desktop to connect to another computer on the LAN. The connection fails. The technician opens up a command prompt and types the following: "telnet computernamE. 3389" and also gets the same error message. Which of the following is the MOST likely cause of this error, assuming that the OS firewall has been disabled?

• A.  The RDP connection has been configured to use a non-standard port.
• B.  The ISP is blocking Remote Desktop at their end.
• C.  The telnet service has not been installed.
• D.  The antivirus software is blocking the incoming connection.

A customer opened a ticket with the help desk two days ago to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?

• A.  Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
• B.  Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
• C.  Ask another technician who has worked with this computer previously to learn about any other prior issues.
• D.  Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

Which of the following Windows versions includes Windows Defender, by default? (Select TWO).

• A.  Windows XP Pro x64
• B.  Windows Vista Pro
• C.  Windows XP Pro
• D.  Windows 2000 Professional
• E.  Windows Vista Home Premium

Which of the following should be the FINAL step according to the troubleshooting theory?

• A.  Implement preventative measures
• B.  Implement the solution
• C.  Verify full system functionality
• D.  Document findings and outcomes