A newly developed claims processing system will require users of the prior system to be trained to use the new system. During which of the following project phases should the training occur?

• A.Monitoring and controlling
• B.Closing
• C.Executing
• D.Planning

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Which of the following communication methods and target audiences would a project manager MOST likely select for briefings as required during a business continuity incident?

• A.Instant messaging to the project coordinator and project scheduler
• B.Video conferences with key stakeholders and the project champion
• C.Email and instant messaging to project team members and the project team members and the project sponsor
• D.Text messages to and voice conferences with all stakeholders and project team members

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Which of the following charts would indicate the cause and effect of tasks in a project, and for which of the following activities would the chart be used?

• A.Ishikawa, quality control
• B.Gantt, leveraging resources
• C.Histogram, forecasting
• D.Scatter, determining resources

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The Chief Executive Officer (CEO) has changed the direction of a business and no longer needs one of the divisions. A deal is reached to sell the division to a company in another state. Which of the following BEST describes this type of organizational change?

• A.Internal reorganization
• B.Business process change
• C.Relocation
• D.Demerger

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A project team has finished creating a WBS and started developing a schedule. The team should FIRST determine the:

• A.resources.
• B.critical path.
• C.tasks.
• D.durations.

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