Free EXIN EX0-001 Exam Dumps Questions & Answers

Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?

• A.  Incident model
• B.  The Deming Cycle
• C.  RACI model
• D.  Continual service improvement (CSI) model

How is the Service Catalogue used to add value to the service provider organization?

• A.  Providing a central source of information on the IT services delivered
• B.  To predict the root cause of issues in the IT infrastructure
• C.  Showing the business impact of a change
• D.  Displaying the relationships between configuration items

The remediation plan should be evaluated at what point in the change lifecycle?

• A.  After implementation but before the post implementation review
• B.  After the post implementation review has identified a problem with the change
• C.  Before the change is approved
• D.  Immediately after the change has failed and needs to be backed out

Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident

• A.  Both of the above
• B.  1 only
• C.  Neither of the above
• D.  2 only

Which Function would provide staff to monitor events in an Operations Bridge?

• A.  Technical Management
• B.  Service Desk
• C.  IT Operations Management
• D.  Applications Management