Free EXIN EX0-001 Exam Dumps Questions & Answers

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

• A.  Capacity management
• B.  Incident management
• C.  Service level management
• D.  IT operations management

Which types of communication would the functions within service operation use?
1.Communication between data centre shifts
2.Communication related to changes
3.Performance reporting
4.Routine operational communication

• A.  All of the above
• B.  1 only
• C.  2 and 3 only
• D.  1, 2 and 4 only

Which one of the following is the BEST definition of the term service management?

• A.  The management of functions within an organization to perform certain activities
• B.  A set of specialized organizational capabilities for providing value to customers in the form of services
• C.  Units of organizations with roles to perform certain activities
• D.  A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

What type of improvement should be achieved by using the Deming Cycle?

• A.  Return on investment within 12 months
• B.  Rapid, one-off improvement
• C.  Quick wins
• D.  Steady, ongoing improvement

What are the categories of events described in the ITIL service operation book?

• A.  Scheduled, unscheduled, emergency
• B.  Warning, reactive, proactive
• C.  Informational, scheduled, normal
• D.  Informational, warning, exception