Free EXIN EX0-101 Exam Dumps Questions & Answers

Who is responsible for defining metrics for change management?

• A.  The change management process owner
• B.  The continual service improvement manager
• C.  The service owner
• D.  The change advisory board (CAB)

Which one of the following is NOT part of the service design stage of the service lifecycle?

• A.  Designing and maintaining all necessary service transition packages
• B.  Producing quality, secure and resilient designs for new or improved services
• C.  Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
• D.  Measuring the effectiveness and efficiency of service design and the supporting processes

Which one of the following is NOT a characteristic of a process?

• A.  It structures an organization
• B.  It delivers specific results
• C.  It responds to specific events
• D.  It is measurable

Which one of the following does service metrics measure?

• A.  Infrastructure availability
• B.  Maturity and cost
• C.  The end-to-end service
• D.  Functions

Which process is responsible for ensuring that appropriate testing takes place?

• A.  Knowledge management
• B.  Service level management
• C.  Service asset and configuration management
• D.  Release and deployment management