Free EXIN EX0-110 Exam Dumps Questions & Answers

Which of the following is within the scope of the requirements of ISO/IEC 20000?

• A.  Operations
• B.  Service Desk
• C.  Charging for IT Services
• D.  Information Security Management

What is the purpose of CobiT TM ?

• A.  To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool.
• B.  To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks.
• C.  To provide a high level process model that organizes a broad range of IT activities.
• D.  To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements.

What is accreditation in the context of ISO/IEC 20000?

• A.  the official recognition by a third party of organizations involved in testing, inspection and certification
• B.  the notification of approved testing and certification bodies with the relevant authority for publication
• C.  the evaluation of test results to verify compliance with requirements plus confirmation by the certification body
• D.  the determination of measurement results using defined procedures on the basis of documented requirements

Service providers need to provide documents and records to ensure effective planning, operation and control of Service Management. Which of these is a record?

• A.  Service level agreement (SLA)
• B.  Process description
• C.  Service Management policy
• D.  Request for change (RfC)

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

• A.  quarterly
• B.  only when there is a business need to change the service
• C.  monthly
• D.  annually