Free EXIN EX0-115 Exam Dumps Questions & Answers

What can be improved by achieving quality objectives?

• A.  Relationship with unauthorized patties
• B.  Effectiveness of the service
• C.  Relationship with interested suppliers
• D.  Personal satisfaction of the Configuration Manager

When implementing a new version of an application both Change management and Release management are involved.
What is the responsibility of the Change management process here?

• A.  Change Management draws up the Request for change (RFC) in this phase.
• B.  Change management plays a coordinating role in this phase.
• C.  Change management must check whether the new application functions properly.
• D.  Change management has the implementation and installation task in this phase.

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?

• A.  Error Control
• B.  Proactive Problem Management
• C.  Problem Control
• D.  Identification of root causes

A number of new PCs have been installed at a company's offices. For which activity was the Configuration management process responsible?

• A.  Establishing the correct links in the Local Area Network
• B.  Making available the necessary user's manuals
• C.  Recording data regarding the PCs
• D.  Installing software

Service providers manage various documents and records to ensure effective planning, operation and control of Service management.
Which of these is a record?

• A.  Service management policy
• B.  Change Advisory Board (CAB) meeting minutes
• C.  Service level agreement (SLA)
• D.  Process description