Free EXIN EX0-117 Exam Dumps Questions & Answers

Which Functions are included in IT operations management?

• A.  IT operations control and facilities management
• B.  Technical management and change management
• C.  Network management and application management
• D.  Facilities management and release management

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

• A.  To deliver and manage IT services at agreed levels to business users and customers
• B.  To proactively prevent all outages to IT services
• C.  To decide how IT will engage with suppliers during the service lifecycle
• D.  To design and build processes which will meet business needs

Which of the following is MOST concerned with the design of new or changed services?

• A.  Service design
• B.  Service strategy
• C.  Service transition
• D.  Change management

Which one of the following are the two primary elements that create value for customers?

• A.  Value on investment (VOI) and return on investment (ROI)
• B.  Resources and capabilities
• C.  Service requirements and warranty
• D.  Customer and user satisfaction

Which one of the following is NOT a valid purpose or objective of problem management?

• A.  To manage problems throughout their lifecycle
• B.  To prevent problems and resultant incidents
• C.  To restore service to a user
• D.  To eliminate recurring incidents