Free EXIN ITIL-F Exam Dumps Questions & Answers

Which of the following identifies the purpose of design coordination?

• A.  Ensuring all service designs have availability designed into them
• B.  Provide a single point of control for all activities and processes within the service design stage of the lifecycle
• C.  Designing of all the links between every service design process and all other processes in the service lifecycle
• D.  Control of all supplier relationships from design right through to the production environment

Which of the following is the BEST reason for categorizing incidents?

• A.  To establish trends for use in problem management and other IT service management (ITSM) activities
• B.  To ensure service levels are met and breaches of agreements are avoided
• C.  To identify whether the user is entitled to log an incident for this particular service
• D.  To enable the incident management database to be partitioned for greater efficiency

Which one of the following is NOT an objective of problem management?

• A.  Minimizing the impact of incidents that cannot be prevented
• B.  Preventing problems and resulting incidents from happening
• C.  Restoring normal service operation as quickly as possible
• D.  Eliminating recurring incidents

What BEST defines IT service management?

• A.  The implementation and management of quality IT services that meet business needs.
• B.  An organization supplying services to only external customers.
• C.  The resources that are utilized to provide value to customers through services.
• D.  The customer of an IT Service provider who defines and agrees the service targets.

Which of the following is the best definition of service management?

• A.  An internationally recognized methodology to provide valuable services to customers
• B.  A set of specialized organizational capabilities for providing value to customers in the form of services
• C.  The ability to keep services highly available to meet the business needs
• D.  A complete set of all the documentation required to deliver world class services to customers