Free EXIN ITILFND Exam Dumps Questions & Answers

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

• A.  Change proposal
• B.  Risk register
• C.  Service request
• D.  Change policy

Which is the correct combination of items that makes up an IT service?

• A.  Information technology, people and processes
• B.  Information technology, networks and people
• C.  Customers, providers and documents
• D.  People, process and customers

What is the result of carrying out an activity, following a process or delivering an IT service known as?

• A.  Incident
• B.  Problem
• C.  Outcome
• D.  Change

Which process works with incident management to ensure that security breaches are detected and logged?

• A.  Continual Service improvement
• B.  Service level management
• C.  Access Management
• D.  Change management

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

• A.  A known error database
• B.  A definitive media library
• C.  A request for change
• D.  A capacity database