Free EXIN ITILFND_V4 Exam Dumps Questions & Answers

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

• A.  Incident management
• B.  Service level management
• C.  Change enablement
• D.  Service request management

What varies in size and complexity, and uses functions to achieve its objectives?

• A.  A risk
• B.  An outcome
• C.  An organization
• D.  A practice

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

• A.  Service level management
• B.  Problem management
• C.  Change enablement
• D.  Service request management

Which value chain activity is concerned with the availability of service components?

• A.  Design and transition
• B.  Plan
• C.  Deliver and support
• D.  Obtain/build

Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

• A.  1 and 2
• B.  1 and 4
• C.  2 and 3
• D.  3 and 4