Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

• A.Service desk
• B.Service request management
• C.Change control
• D.IT asset management

Comment: *

Name: *

Email: *

Verification: *

Which is a responsibility of a customer within the service level management process?

• A.Agree Service level targets
• B.Measure service availability
• C.Negotiate third party contracts
• D.Supply good or services

Comment: *

Name: *

Email: *

Verification: *

Which statement BEST describes the value of the service transition stage to the business?

• A.It ensures the production of more successful service designs
• B.It results in higher volumes of successful change
• C.It leads to gradual and continual improvement in service quality
• D.It supports the creation of a catalogue of services?

Comment: *

Name: *

Email: *

Verification: *