Free EXIN ITILFNDv4 Exam Dumps Questions & Answers

What is the difference between the 'incident management' and 'service desk' practices?

• A.  Incident management resolves issues, service desk investigates the underlying causes of issues
• B.  Incident management resolves complex issues, service desk resolves simpler issues
• C.  Incident management restores service operation, service desk provides communication with users
• D.  Incident management manages interruptions to services, service desk monitors achieved service quality

Which two practices interact the MOST with the service desk practice?

• A.  Incident management and service request management
• B.  Change enablement and incident management
• C.  Service request management and deployment management
• D.  Deployment management and change enablement

Which practice is responsible for moving new or changed components to live or other environments?

• A.  Deployment management
• B.  Change enablement
• C.  Supplier management
• D.  Release management

A good way to apply the ITIL guiding principle 'focus on value' is to:

• A.  Understand why services are used by service consumers
• B.  Be aware of system complexity
• C.  Understand the whole, but do something
• D.  Do less tasks but in a better way with higher quality

Which of the following terms is more suitable to describe the functionality of a service?

• A.  Utility
• B.  Outcome
• C.  Output
• D.  Warranty