Free EXIN ITILFNDv4 Exam Dumps Questions & Answers

What describes the steps needed to create and deliver a specific service to a consumer?

• A.  Service level management
• B.  Practices
• C.  Service management
• D.  A value stream

Which is a purpose of the 'service level management' practice?

• A.  To establish and nurture the links between the organization and its stakeholders
• B.  To ensure that the organization's suppliers and their performance are managed appropriately
• C.  To support the agreed quality of a service by handling all agreed, user-initiated service requests
• D.  To set clear business-based targets for service levels

Which can act as an operating model for an organization?

• A.  Continual improvement
• B.  The service value chain
• C.  The ITIL guiding principles
• D.  The four dimensions of service management

Which action is performed by a service provider?

• A.  Authorizing budget for service consumption
• B.  Requesting required service actions
• C.  Ensuring access to agreed resources
• D.  Receiving of the agreed goods

Which practice identifies changes of state related to infrastructure, services, and business processes?

• A.  Change enablement
• B.  Information security management
• C.  Monitoring and event management
• D.  Service configuration management