Free EXIN ITSM20F Exam Dumps Questions & Answers

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?

• A.  Change Management
• B.  Security Management
• C.  Service Desk
• D.  Release Management

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

• A.  Change Management
• B.  Business Relationship Management
• C.  Service Level Management
• D.  Release Management

What is known as a temporary solution that enables the user to continue working?

• A.  Request For Change (RFC)
• B.  Workaround
• C.  Service Request
• D.  Known Error

Who or what should always be informed in case a release is rejected, delayed or
cancelled?

• A.  Business relationship management
• B.  Change management
• C.  The senior management representative
• D.  Incident management

What would increase the amount of detail in the Configuration Management Database (CMDB)?

• A.  Increasing the scope of the CMDB
• B.  Increasing the number of records in the CMDB
• C.  Increasing the number of attributes of each Configuration Item (CI) in the CMDB
• D.  Increasing the use of the CMDB