Free EXIN ITSM20FB Exam Dumps Questions & Answers

What is the best definition of "Quality system"?

• A.  mandatory Quality management practices followed by everyone in the service provider organizations
• B.  organizational structure related to responsibilities, procedures and resources for implementing quality management
• C.  set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements
• D.  ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

What is a best practice for Capacity Management?

• A.  The resilience of the infrastructure components should be measured and included in the Capacity plan.
• B.  Decisions about service provision should be based on cost effectiveness comparisons.
• C.  A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
• D.  The Service Catalog should be maintained and kept up-to-date.

What is the objective of a Management System?

• A.  to ensure that Key Performance Indicators (KPIs) are defined for all IT services
• B.  to define, agree, record and manage levels of services
• C.  to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
• D.  to provide the policies and the framework that is needed for the effective management and implementation of all IT services

What does the term "Integrity" mean in the context of Information Security Management?

• A.  Protecting the information against unauthorized use
• B.  The accuracy, completeness and correctness of the information
• C.  Screening the support staff on their loyalty to the IT organization
• D.  Monitoring the access to information

What would increase the amount of detail in the Configuration Management Database (CMDB)?

• A.  Increasing the use of the CMDB
• B.  Increasing the number of attributes of each Configuration Item (CI) in the CMDB
• C.  Increasing the scope of the CMDB
• D.  Increasing the number of records in the CMDB