| Exam Code/Number: | ITSM20FBJoin the discussion |
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Certification: | EXIN |
| Question Number: | 80 |
| Publish Date: | May 27, 2026 |
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While planning for service improvements, what is an important best practice to consider?
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
Which statement with regard to Information Security Management is true?