Free EXIN MOFF.EN Exam Dumps Questions & Answers

Which of the following is a requirement for successful implementation of IT Service Management?

• A.  using MSF as the software development and deployment approach
• B.  guidance in operating Microsoft's platforms
• C.  measurable evidence of benefit to build a business case
• D.  using the seven books of ITIL

Which of the following is a Role Cluster in the MOF Team Model?

• A.  the Change Role Cluster
• B.  the Track and Report Role Cluster
• C.  the Operations Role Cluster
• D.  the Quality Role Cluster

For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

• A.  Service Desk
• B.  System Management
• C.  Directory Services Administration
• D.  Workforce Management

In what way does Capacity Management contribute to improving IT Service Management?

• A.  By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
• B.  By preventing interruptions to IT services as well as recovering services after an interruption occurs
• C.  By planning the implementation of business requirements for IT Services so they are in place when the business needs them
• D.  By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service

Which of the following is part of the Changing Quadrant?

• A.  the Infrastructure Engineering SMF
• B.  the Operations Review
• C.  the post-implementation review (PIR)
• D.  the Capacity Management Service Management Function (SMF)