Free EXIN VERISME Exam Dumps Questions & Answers

Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

• A.  IT owns service management.
• B.  Service management is owned across the whole organization.
• C.  Service management is outsourced to a third-party supplier.
• D.  Business owns service management.

How does governance flow through an organization?

• A.  Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
• B.  Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
• C.  Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
• D.  Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

Why is testing an important part of the Produce stage?

• A.  To ensure an organization's architecture is appropriate
• B.  To define risk criteria and the risk appetite of an organization
• C.  To ensure that the product or service meets the requirements set
• D.  To ensure that the organization's requirements are in line with its strategy

What activity is part of the Provide stage?

• A.  Test
• B.  Build
• C.  Improve
• D.  Design

What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

• A.  Service manager
• B.  Service advocate
• C.  Service integrator
• D.  Service installer