Free Genesys GCP-GC-ADM Exam Dumps Questions & Answers

Why are skills and languages configured separately?

• A.  So that skills can have a more granular competency rating than languages
• B.  So that an agent with a language capability can receive an interaction regardless of the skill requirement
• C.  Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
• D.  So that an agent with a skill can receive an interaction regardless of the language requirement

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

• A.  Contact lists are read-only and cannot be updated by the agents
• B.  A contact list can have its own unique structure, including an arbitrary number of phone number types
• C.  Each campaign can have its own contact list, or contact lists can be shared among campaigns
• D.  Contact lists must contain the home phone number and first and last name fields, at a minimum
• E.  To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

What does it imply when a campaign does not dial a list of telephone numbers?

• A.  They are in the DNC list
• B.  Unable to reach the customer
• C.  The telephone number is wrong
• D.  The call went unanswered

The deviation from the forecast versus the real time can be monitored in the best way through
.

• A.  Real time adherence
• B.  Historical adherence
• C.  Intraday monitoring
• D.  View Agent schedule

Select the categories of Prompts in Architect. (Choose two.)

• A.  User
• B.  System
• C.  Data
• D.  Menu