How is an Incoming Call represented in reports?

• A.Calls Received
• B.Inbound
• C.Incoming
• D.Offered

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What will happen if too many reports run at the same time?

• A.Reports run successfully
• B.Partial Reports will run
• C.Reports will fail to run

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User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A.True
• B.False

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Which definition matches the performance view for Dashboard?

• A.It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• B.It is used to view historical data only.
• C.It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• D.It is used to monitor real-time contact center metrics.
• E.It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

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What is the time interval for tracking metrics in Genesys Cloud?

• A.30 mins
• B.40 mins
• C.10 mins
• D.20 mins

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