Free Genesys GCP-GCX Exam Dumps Questions & Answers

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

• A.  Language
• B.  Roles
• C.  Queue
• D.  Skills

What options are available for exporting data from a view? Choose 2 answers

• A.  DOCX
• B.  PDF
• C.  Chat
• D.  TXT
• E.  CSV

Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

• A.  8
• B.  10
• C.  12
• D.  14

Which of the following are AND Evaluation Methods? (Choose three.)

• A.  All skills matching
• B.  Best available skills
• C.  Bullseye matching
• D.  Agent availability
• E.  Disregard skills

Organization setting that can be configured include: Choose 2 answers

• A.  Skill
• B.  invite Links
• C.  Queue Management
• D.  Default Language