Free Genesys GCX-ARC Exam Dumps Questions & Answers

Which of the following selects the interaction path and enhances the caller's experience before agent assignment?

• A.  IVR
• B.  Flow
• C.  Prompts
• D.  DTMF

Which of the following components can be configured to read and write data from a CRM?

• A.  Call Data Action
• B.  Set UUI Data
• C.  Get Participant Data
• D.  Set Participant Data

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

• A.  MakeDateTime(2020,5,3)
• B.  MakeDateTime(2020,3,5)
• C.  MakeDateTime(3,5,2020)
• D.  MakeDateTime(5,3,2020)

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

• A.  25%
• B.  50%
• C.  No Limit
• D.  100%

Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

• A.  MakeEmailAddress()
• B.  EmailAddressDomainPart()
• C.  EmailAddressLocalPart()
• D.  EmailAddressDomain()