Free Genesys GCX-GCD Exam Dumps Questions & Answers

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

• A.  Default Callback Script
• B.  Default Inbound Script
• C.  Default Outbound Script
• D.  Collection Script Template
• E.  Sales Script Template
• F.  Blank Script

Which of the following statements is NOT true regarding Management Units?

• A.  Agents that handle the same set of interactions should belong to the same management unit.
• B.  They help you create, manage, and view schedules for a group.
• C.  Management Units partition agents and interactions into logical groups.
• D.  A maximum of 100 agents can be added lo a single Management Unit.

The application requesting to create a new user does not need a specific scope.

• A.  False
• B.  True

How do you represent your organization when you contact the Genesys Cloud CX support team?

• A.  Company Name
• B.  ID
• C.  Organization ID
• D.  Agent Name

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

• A.  False
• B.  True