Free Genesys GCX-GCD Exam Dumps Questions & Answers

You can add a new Prompt using API endpoints.

• A.  False
• B.  True

Why are Divisions important in an organization?

• A.  Divisions allow grouping and segregation of objects while keeping them inside the same organization.
• B.  Divisions allow the organization to control which roles can be assigned to users.
• C.  Divisions are used to divide interactions equally between 2 or more queues.
• D.  Divisions define which users can be assigned to queues.

Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

• A.  Account Codes
• B.  Resolution Codes
• C.  Status
• D.  Wrap-up Codes

Which of the following containers is used to create a new campaign?

• A.  Campaign Management
• B.  Schedules
  C Campaign Dashboard
• C.  Scripts

John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?

• A.  There is no client Secret associated to the OAuth client.
• B.  The OAuth client does not have the required scope.
• C.  The web app does not have an OAuth client created for that region.
• D.  The Client ID has expired.