Free Genesys GCX-GCD Exam Dumps Questions & Answers

Which of the following containers is used to create a new campaign?

• A.  Schedules
  C Campaign Dashboard
• B.  Scripts
• C.  Campaign Management

Which type of request is sent to update all the participants' state to disconnected

• A.  PATCH
• B.  POST
• C.  GET
• D.  PUT

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

• A.  True
• B.  False

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

• A.  Blank Script
• B.  Default Callback Script
• C.  Sales Script Template
• D.  Default Inbound Script
• E.  Default Outbound Script
• F.  Collection Script Template

You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

• A.  queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
• B.  queueld can set a list of phone numbers for the callback but not if routingData is used.
• C.  routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.
• D.  routingData can set the callbackScheduiedTime but not it queueld is used.