Free Genesys GE0-806 Exam Dumps Questions & Answers

Which of the following forecasts are staffing forecasts?
Choose 2 answers

• A.  Required Forecast
• B.  Calculated Forecast
• C.  Average Handling Time Forecast
• D.  Manually Interaction Volume Forecast
• E.  Service Level Forecast

Using which application can you backup the WFM Database?

• A.  Genesys Administrator
• B.  WFM Web
• C.  WFM Backup Utility
• D.  WFM Database Utility
• E.  WFM Configuration Utility

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

• A.  Adherence section > Refresh Interval
• B.  Adherence section >RefreshRate
• C.  Adherence section > Refresh Time

What must be done to remove obsolete data from the WFM database?

• A.  Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer
• B.  Run the 'DB_ Maintain' sql script
• C.  Run the DB Wizard from the WFM Configuration Utility
• D.  Select 'Cleanup Database' from the WFM Database utility

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

• A.  No, there is no limit
• B.  Yes, up to 100 Activities
• C.  Yes, up Co 10 Activities
• D.  Yes, up to 500 Activities