Free Genesys PC-CIC-Core Exam Dumps Questions & Answers

Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

What rights will Bruce receive as a result?

• A.  All rights to Interaction Administrator.
• B.  All rights to Access Control
• C.  All rights to settings on the Security Rights page.
• D.  All rights to the CIC system.

Given no additional configuration settings, what statement is true regarding this workgroup?

• A.  Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
• B.  This is a logical workgroup.
• C.  This workgroup is not functional because no extension is assigned.
• D.  Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

Where must you create new stations for them to be eligible for auto-provisioning?

• A.  Managed IP Phones container
• B.  IN\N TFTP Server
• C.  Stations container
• D.  IN\N IP phone configuration utility

As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?

• A.  The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
• B.  The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
• C.  The supervisors will not be assigned any client configuration template if they invent more than one.
• D.  The system will use the default client configuration for the supervisors.

You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

• A.  Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
• B.  Use an existing .CSV file that you have available.
• C.  Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
• D.  Create a managed IP phone template for the correct phone model.