| Exam Code/Number: | HD0-200Join the discussion |
| Exam Name: | HDI Qualified Help Desk Senior Analyst |
| Certification: | HDI |
| Question Number: | 114 |
| Publish Date: | Jan 04, 2026 |
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As a senior analyst, you have been asked to hold a series of meetings to discuss new initiatives for the help desk. Which two skills/techniques should you use to ensure a satisfactory outcome to this task? (Choose two)
As a senior analyst, you have been asked to hold a series of meetings to discuss new initiatives for the help desk. Which two skills/techniques should you use to ensure a satisfactory outcome to this task? (Choose two)
What are the two most important uses for Computer Telephony Integration? (Choose 2)
Which situation is typically addressed by a system administrator? (Choose 1)
You are speaking to a customer who has an incident that requires you to perform further research before you can apply a resolution. You document the situation and the impact.
What is the best action to take next? (Choose 1)