Free HDI HD0-300 Exam Dumps Questions & Answers

What are three ways to maintain a balanced and positive outlook when adapting to new situations, priorities, or demands? (Choose three)

• A.  identify trends in service, and then develop resources to meet those trends
• B.  concentrate on common goals during times of disagreement
• C.  develop interests outside of work to provide a stress-free zone
• D.  create a personal network of advisors with whom you can share problems and concerns.

What are three benefits of mentoring programs? (Choose three)

• A.  They help team members improve
• B.  They help retain personnel with optimal skills.
• C.  They allow team members potential growth opportunities.
• D.  They help team members develop strategic vision statements.

What is an excellent form of feedback on the type of service and support you are providing to an organization?

• A.  manager complaints
• B.  manager surveys
• C.  customer surveys
• D.  analyst complaints
• E.  analyst reviews
• F.  customer complaints

To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?

• A.  integral
• B.  confidential
• C.  substantial
• D.  moral

What should the Help Desk manager do to be a good listener? (Choose three)

• A.  insert personal experiences into the conversation
• B.  carefully craft your responses to question:s
• C.  note the speaker's non-verbal cues
• D.  re-interpret the message based on external input
• E.  be sensitive to the feelings of the speaker
• F.  make an effort to hear precisely what is being said.