Free HP HP2-H28 Exam Dumps Questions & Answers

Which statement is true about Non IT managed businesses?

• A.  Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
• B.  Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
• C.  Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
• D.  Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.

Why is HP Printing and Computing Sales specialization important for partners?

• A.  Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
• B.  Partners selling HP hardware will be able to deliver their own branded services.
• C.  Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
• D.  Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.

Which statement is true about the value proposition for Small and Medium Business Services?

• A.  HP Care Pack Services are useful only for small and medium business customers with big IT staff
• B.  Small and medium business customers have strong IT capabilities and do not need extra services
• C.  HP Contractual services are not available to small and medium business customers.
• D.  HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs

What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

• A.  Understand the customer's business model to define when they will need support and what type of support HP can offer
• B.  Understand the customer's business drivers and define the impact of printing and personal system downtime.
• C.  Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
• D.  Understand the customer's business drivers and establish from that the duration of services needed,

A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

• A.  MN Consumer Support
• B.  8W Value Services
• C.  P6 Consumer Support
• D.  R10 Consumer Support