Free HP HP5-H10D Exam Dumps Questions & Answers

What is included in the defective media retention service?

• A.  It allows the HP technician to use refurbished parts to complete a repair.
• B.  It allows the HP technician to come onsite and replace the non-functioning device with a new one.
• C.  It allows the HP technician repairing the device to keep the defective part.
• D.  It allows the customer to retain the defective drives that are repaired.

HP Travel Risk Care Pack Service provides which benefit to the end-user?

• A.  An HP technician onsite next business day
• B.  Accidental Damage Protection
• C.  24 hour coverage, including holidays
• D.  Availability in over 150 countries

Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

• A.  A customer needs to be able to add or remove devices from the same service engagement.
• B.  A customer is concerned about potential security breaches by irresponsible employees.
• C.  A customer has a high volume of sensitive data to protect.
• D.  A customer needs an onsite technician to support the hardware fleet.
• E.  A customer has established security policies and procedures.
• F.  A customer requires project management to deploy personal systems.

What is an example of the value that HP PPS Services offer to your customers?

• A.  Customers have security for lost laptops and desktops due to a mobile workforce.
• B.  A customer's IT staff can be trained by HP to quickly repair printer faults.
• C.  Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
• D.  Customers can save up to 44% of the cost of an out-of-warranty repair.

Which HP PPS Service is paid as an up-front cost at the time of the purchase?

• A.  HP Custom Contractual Services
• B.  HP Standard Contractual Services
• C.  HP Priority Services
• D.  HP Care Pack Services