Free Huawei H21-287_V1.0 Exam Dumps Questions & Answers

Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

• A.  Relying on the network heartbeat alone.
• B.  Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
• C.  Using a single quorum disk witness.
• D.  Manual intervention by an administrator.

A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

• A.  False
• B.  True

Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?

• A.  CTI Server
• B.  ICD Router
• C.  Media Server
• D.  Natural Language Processing (NLP) Engine

When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?

• A.  The IVR menu.
• B.  The call recording system.
• C.  The network firewall.
• D.  Agent State Management (e.g., setting the agent to "busy" on outbound calls).

What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

• A.  To record the call.
• B.  To set up and tear down the call.
• C.  To route the call to the correct agent.
• D.  To carry the actual audio media stream.