Free Huawei H21-287_V1.0 Exam Dumps Questions & Answers

Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

• A.  The CMS reporting system.
• B.  The IVR application logic itself, using a counter variable.
• C.  The agent supervisor through the UAP.
• D.  The network firewall.

What does the term "Service Virtualization" refer to in the context of AICC component design?

• A.  Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
• B.  The ability of the UAP to run in a web browser.
• C.  Running the AICC software on virtual machines.
• D.  Creating virtual agents powered by AI.

What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

• A.  Predictive dialing is only for surveys, while progressive is for sales.
• B.  Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
• C.  There is no significant difference.
• D.  Progressive dialing is faster and more aggressive than predictive dialing.

A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?

• A.  Rely on the agent to manually request suggestions by clicking a button.
• B.  Send the audio recording to the cloud AI service after the call ends.
• C.  Use the IVR's speech recognition engine to transcribe the call live.
• D.  Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.

When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?

• A.  Implementing mutual TLS (mTLS) authentication and encryption.
• B.  Ensuring the application server has a fast CPU.
• C.  Using HTTP for faster performance.
• D.  Using XML instead of JSON for data format.