Free IBM C2010-024 Exam Dumps Questions & Answers

The report CESARE creates can be filtered by a number of options. Which three options are valid for filtering?

• A.  Employee
• B.  Customer Name
• C.  Component ID
• D.  Second Line Manager
• E.  Severity
• F.  Country

Which three PMRs would it be appropriate to follow-up for a later date?

• A.  resolving engineer on holiday
• B.  client to re-create the problem
• C.  too many PMRs for engineer to handle
• D.  tracking APAR/PTF
• E.  waiting for documentation to arrive
• F.  Severity 1 Friday at the end of business

What is a Component ID?

• A.  the RETAIN ID for a specific Level 3 team. i.e. change team
• B.  the IBM assigned number representing a particular customer
• C.  the IBM ID of a product that is sold to the customer
• D.  the IBM ID of all or part of a product serviced by support

A PMR has been opened. The client prefers contact using e-mail.
Where does the FrontEnd engineer report thisinformation in the PMR?

• A.  in the scratch pad
• B.  in the Keyword 1 field KW1
• C.  in the OneTeam format alter
• D.  in the Keyword 2 field KW2

A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?

• A.  Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
• B.  Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
• C.  Change the details of the original PMR to match the new problem, and begin investigating it.
• D.  Create a new PMR for the client and assign it to himself.