Free IBM C2090-045 Exam Dumps Questions & Answers

What is the main purpose of ECuRep?

• A.  It is the data repository for manuals.
• B.  It is the repository for all customer PMR data.
• C.  It is the data repository for product Component IDs.
• D.  It is the repository for product download.

What is the OneTeam transfer criteria for PMRs based upon?

• A.  sales requirements and metrics
• B.  international research and management estimation
• C.  customer feedback and PMR volumes
• D.  service objectives and GTS targets

A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

• A.  89
• B.  69
• C.  19
• D.  59

When does a PMR need to be re-entitled?

• A.  When you find an APAR for the customer's problem.
• B.  When customer's telephone number is changed.
• C.  When the product compid is changed.
• D.  When the customer cannot speak English.

Which AQS level must be set in order to involve the BackEnd?

• A.  6
• B.  5
• C.  2
• D.  1