A chief audit executive (CAE) is reviewing the internal audit activity's performance and is concerned that the average number of revisions to findings is steadily rising, making it increasingly difficult to trace the finding to the supporting evidence and workpapers. According to MA guidance, which of the following elements of the internal audit activity's quality assurance and improvement program would provide the CAE with the most helpful insight into the cause of this problem?

• A.The adequacy of the day-to-day supervision and review process.
• B.The overall effectiveness of the internal audit activity's periodic self assessments.
• C.The scope and frequency of external assessments.
• D.The type of audit productivity and performance statistics reported.

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During a routine audit of a customer service hotline, an internal auditor noticed that an unusually high number of customer complaints pertained to payments not being applied to the customers' accounts. Which of the following would most likely be the reason for the high volume of complaints?

• A.An ineffective customer service department.
• B.Poor controls in the invoice approval processes.
• C.Check tampering by an employee.
• D.Submission of fraudulent expense reports.

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A tax consultancy agency retains sensitive personal information regarding its clients.
Which of the following is a violation of acceptable privacy practices?

• A.Copies of printed client information not used by the agency are shredded.
• B.The agency advises clients of their privacy rights before they commence business with the agency.
• C.Employees share client information with coworkers with the permission of the client.
• D.The agency only releases client information with management's approval.

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Which of the following is a true statement regarding whistleblowing?

• A.Whistleblowers are current or former employees who are disgruntled and looking to retaliate.
• B.Whistleblowers should inform the organization about actual criminal circumstances, not assumed allegations
• C.Whistleblowing is one of several possible ethical structures an organization can undertake to encourage ethical behavior.
• D.Whistleblowing programs help employees deal with ethical questions and instill ethical values into everyday behavior

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Which of the following factors affects the control risk of a company?

• A.Complex accounts that require expert valuations.
• B.Unusual pressures on management.
• C.Segregation of duties.
• D.Potential problems like technological obsolescence.

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