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  1. Home
  2. IIBA Certification
  3. CCBA Exam
  4. IIBA.CCBA.v2022-03-01.q143 Dumps
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Question 141

A project aiming at improving an organization's Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which technique may be employed?

Correct Answer: B
Benchmark studies are conducted to compare organizational practices against the best-in-class practices. Best practices may be found in competitor enterprises, in government, or from industry associations. The objective of benchmarking is to evaluate enterprise performance and ensure that the enterprise is operating efficiently. Benchmarking may also be performed against standards for compliance purposes. The results from the benchmark study may initiate change within an organization. Market analysis involves researching customers in order to determine the products and services that they need or want, the factors that influence their decisions to purchase, and the competitors that exist in the market. The objective of market analysis is to acquire this information in order to support the various decision-making processes within an organization.
Market analysis can also help determine when to exit a market. It may be used to determine if partnering, merging, or divesting are viable alternatives for an enterprise.
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Question 142

A business analyst (BA) is planning the requirements attributes. The BA received a long list of requirements that must be implemented in different phases. Which requirements attribute can the BA include to allocate the requirements to the proper phase?

Correct Answer: C
Priority: indicates relative importance of requirements. Priority can refer to the relative value of a requirement or to the sequence in which it will be implemented.
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Question 143

Your organization is using a plan-driven approach to business analysis. What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?

Correct Answer: C
Explanation/Reference:
Communications in a plan-driven approach to business analysis must use formal communication. Formal communications should be archived as part of the organizational process assets.
A is incorrect. The communications management plan may dictate that the communications be
archived, but this is not a requirement of the communications management plan.
D is incorrect. The project manager may want to reference the communication but doesn't always
need. If the communications are archived, then the project manager can access them as needed.
B is incorrect. Communication documents are not destroyed; they are archived as part of the
organizational process assets.
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