During a project to improve efficiency at a customer service center, the product owner has established that a
15% improvement from the start on each of a specific set of 5 measures is the target for a particular initiative.
They meet this goal and move on to a new initiative. Having a metric and a target helped them do what activity?
The team establishes ground rules for considering business analysis performance improvements. They agree that speed and accuracy of executing analysis activities becomes very important at the following horizon:
The team is expanding and refining customer scenarios as the solution components are being developed. This is an application of the following agile business analysis principle:
After a lengthy discussion the team agrees that the agile business analysis principle of "get real using examples" aligns with the BACCM core concept of:
The team is expanding and refining customer scenarios as the solution components are being developed.
This is an application of the following agile business analysis principle:
