Which of the following would provide the BEST input for prioritizing strategic IT improvement initiatives?

• A.Business process analysis
• B.Business impact analysis
• C.Business case evaluation
• D.Business dependency assessment

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What is the key output handed over to Service Transition within Service Design?

• A.ITIL Small-Scale Implementation
• B.Business Perspective
• C.Service Portfolio Management
• D.Service Design Package

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Which of the following strategies includes marketing strategies, new product development strategies, HR strategies and, financial strategies?

• A.Operational strategy
• B.Corporate strategy
• C.Business strategy
• D.Functional strategy

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Which of the following would be the BEST way to facilitate the adoption of strong IT governance practices throughout a multi-divisional enterprise?

• A.Ensuring each divisional policy is consistent with corporate policy
• B.Ensuring divisional governance fosters continuous improvement processes
• C.Documenting and communicating key management practices across divisions
• D.Mandating data standardization across the distributed enterprise

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Which of the following is MOST critical to have in place before management can establish an IT risk assessment and response approach?

• A.Historic data on risk events
• B.A portfolio of IT investments
• C.Defined roles and responsibilities
• D.A balanced scorecard

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