What is the key output handed over to Service Transition within Service Design?

• A.ITIL Small-Scale Implementation
• B.Service Portfolio Management
• C.Service Design Package
• D.Business Perspective

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Which of the following provides the BEST assurance on the effectiveness of IT service management processes?

• A.Continuous monitoring
• B.Performance of incident response
• C.Key risk indicators (KRIs)
• D.Compliance with internal controls

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In an enterprise that has worldwide business units and a centralized financial control model, which of the following is a barrier to strategic alignment of business and IT?

• A.IT is the exclusive provider of IT services to the business units.
• B.The enterprise's CIO is a member of the executive committee.
• C.Each business unit has its own steering committee for IT investment and prioritization.
• D.Uniform portfolio management is in place throughout the business units.

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Which of the following individuals supports and contributes to customer's governance approach?

• A.Compliance officers
• B.Supplier/Business partners
• C.Project sponsors
• D.User representatives

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Which of the following has the tendency or inclination of outlook that is a troublesome source of error in human sensing?

• A.Defect
• B.Bias (of measurement)
• C.Vulnerability
• D.Risk

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