Which of the following outsourcing defines the performance objectives reached by negotiation between the user and the provider of a service, or between an outsourcer and an organization?

• A.Outsource
• B.Service level Agreement (SLA)
• C.Proposal
• D.Contract

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An enterprise is experiencing a pattern of sensitive data breaches. While each breach has been successfully remediated, leadership is concerned about recurrence. What should the leadership team do FIRST?

• A.Direct IT to research vulnerability management software solutions.
• B.Contact the appropriate regulatory authorities.
• C.Require a root cause analysis be performed.
• D.Increase the amount of data breach insurance coverage.

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An enterprise has a large backlog of IT projects. The current strategy is to execute projects as they are submitted, but executive management does not believe this method is optimal. Which of the following is the MOST important action to address this concern?

• A.Establish a performance dashboard that determines business value.
• B.Create a combined business/IT committee to determine project prioritization.
• C.Implement stage-gating to determine the value of each project.
• D.Implement a methodology to prioritize projects based on resource availability.

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Which of the following provides the BEST evidence of effective IT governance?

• A.Comprehensive IT policies and procedures
• B.IT risk identification and mitigation
• C.Cost savings and human resource optimization
• D.Business value and customer satisfaction

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An IT investment review board wants to ensure that IT will be able to support business initiatives. Each initiative is comprised of several interrelated IT projects. Which of the following would help ensure that the initiatives meet their goals?

• A.Review of project management methodology
• B.Review of the business case for each initiative
• C.Establishment of portfolio management
• D.Verification of initiatives against the architecture

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