An organization is considering outsourcing the processing of customer insurance claims. An IS auditor notes that customer data will be sent offshore for processing. Which of the following would be the BEST way to address the risk of exposing customer data?

• A.Recommend the use of a service provide within the same country as the organization
• B.Require background checks on service provider personnel involved in the processing of data.
• C.Consider whether the service provider has the ability to meet service level agreements (SLA)
• D.Assess whether the service provider meets the organization's data protection polices

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The BEST overall quantitative measure of the performance of biometric control devices is:

• A.false-rejection rate.
• B.false-acceptance rate.
• C.equal-error rate.
• D.estimated-error rate.

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During an audit of a business continuity plan (BCP), an IS auditor found that, although all departments were
housed in the same building, each department had a separate BCP. The IS auditor recommended that the
BCPs be reconciled. Which of the following areas should be reconciled FIRST?

• A.Evacuation plan
• B.Recovery priorities
• C.Backup storages
• D.Call tree

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Which of the following is the MOST important feature of access control software?

• A.Authentication
• B.Violation reporting
• C.Nonrepudiation
• D.Identification

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Which of the following IT service management activities is MOST likely to help with identifying the root cause of repeated instances of Network latency?

• A.Change management
• B.Configuration management
• C.Problem management
• D.Incident management

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