Which of the following IT service management activities is MOST likely to help with identifying the root cause of repeated instances of network latency?

• A.Configuration management
• B.Problem management
• C.incident management
• D.Change management

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Which of the following would be to MOST concern when determine if information assets are adequately safequately safeguarded during transport and disposal?

• A.Lack of appropriate labelling
• B.Lack of appropriate data classification
• C.Lack of password protection
• D.Lack of recent awareness training.

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An incorrect version of source code was amended by a development team, This MOST likely indicates a weakness in:

• A.project management.
• B.Incident management.
• C.quality assurance (QA)
• D.change management.

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During the implementation of an upgraded enterprise resource planning (ERP) system, which of the following is the MOST important consideration for a go-live decision?

• A.Business case
• B.Rollback strategy
• C.Test cases
• D.Post-implementation review objectives

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Which of the following is the BEST source of information to determine the required level of data protection on a file server?

• A.Previous data breach incident reports
• B.Acceptable use policy and privacy statements
• C.Data classification policy and procedures
• D.Access rights of similar file servers

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