Which of the following is the BEST indicator for measuring performance of IT help desk function?

• A.Percentage of problems raised from incidents
• B.Mean time to categorize tickets
• C.Number 0t incidents reported
• D.Number of reopened tickets

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A post-implementation review was conducted by issuing a survey to users. Which of the following should be of GREATEST concern to an IS auditor?

• A.The survey results were not presented in detail lo management.
• B.The survey questions did not address the scope of the business case.
• C.The survey form template did not allow additional feedback to be provided.
• D.The survey was issued to employees a month after implementation.

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An IS auditor notes that not all security tests were completed for an online sales system recently promoted to production. Which of the following is the auditor's BEST course of action?

• A.Increase monitoring for security incidents
• B.Determine exposure to the business
• C.Adjust future testing activities accordingly
• D.Hire a third party to perform security testing

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Which of the following demonstrates the use of data analytics for a loan origination process?

• A.Comparing a population of loans input in the origination system to loans booked on the servicing system
• B.Validating whether reconciliations between the two systems are performed and discrepancies are investigated
• C.Reviewing error handling controls to notify appropriate personnel in the event of a transmission failure
• D.Evaluating whether loan records are included in the batch file and are validated by the servicing system

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Following a breach, what is the BEST source to determine the maximum amount of time before customers must be notified that their personal information may have been compromised?

• A.Industry regulations
• B.Industry standards
• C.Incident response plan
• D.Information security policy

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