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ISACA Certification
CISA Exam
ISACA.CISA.v2023-11-11.q163 Dumps

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Question 41

An organization has outsourced its help desk. Which of the following indicators would be the best to include in the SLA?

A.Overall number of users supported
B.Percentage of incidents solved in the first call
C.Number of incidents reported to the help desk
D.Number of agents answering the phones

Correct Answer: B

Explanation/Reference:
Explanation:
Since it is about service level (performance) indicators, the percentage of incidents solved on the first call is the only option that is relevant. Choices A, C and D are not quality measures of the help desk service.

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Question 42

In an organization that has undergone an expansion through an acquisition, which of the following would BEST secure the enterprise network?

A.Business or role-based segmentation
B.Using security groups
C.Log analysis of system access
D.Encryption of data traversing networks.

Correct Answer: B

Section: Information System Acquisition, Development and Implementation

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Question 43

Which of the following type of IDS has self-learning functionality and over a period of time will learned what is the expected behavior of a system?

A.Signature Based IDS
B.Host Based IDS
C.Neural Network based IDS
D.Statistical based IDS

Correct Answer: C

Section: Protection of Information Assets
Explanation:
Neural Network based IDS monitors the general patterns of activity and traffic on the network, and create a database of normal activities within the system. This is similar to statistical model but with added self- learning functionality.
Also, you should know below categories and types of IDS for CISA exam:
An IDS works in conjunction with routers and firewall by monitoring network usage anomalies.
Broad category of IDS includes:
Network based IDS
Host based IDS
Network Based IDS
They identify attack within the monitored network and issue a warning to the operator.
If a network based IDS is placed between the Internet and the firewall, it will detect all the attack attempts whether or not they enter the firewall Host Based IDS They are configured for a specific environment and will monitor various internal resources of the operating system to warn of a possible attack.
They can detect the modification of executable programs, detect the detection of files and issue a warning when an attempt is made to use a privilege account.
Types of IDS includes
Signature Based IDS - These IDS system protect against detected intrusion patterns. The intrusive pattern they can identify are stored in the form of signature.
Statistical Based IDS - This system needs a comprehensive definition of the known and expected behavior of system Neural Network - An IDS with this feature monitors the general patterns of activity and traffic on the network, and create a database. This is similar to statistical model but with added self-learning functionality The following were incorrect answers:
The other types of IDS mentioned in the options do not monitor general patterns of activities and contains self-learning functionalities.
Reference:
CISA review manual 2014 Page number 346 and 347

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Question 44

Which of the following would provide an IS auditor with the GREATEST assurance that data disposal controls support business strategic objectives?

A.Media labeling policy
B.Media shredding policy
C.Media sanitization policy
D.Media recycling policy

Correct Answer: B

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Question 45

Regarding a disaster recovery plan, the role of an IS auditor should include:

A.identifying critical applications.
B.determining the external service providers involved in a recovery test.
C.observing the tests of the disaster recovery plan. determining the criteria for
D.establishing a recovery time objective (RTO).

Correct Answer: C

Section: Protection of Information Assets
Explanation:
The IS auditor should be present when disaster recovery plans are tested, to ensure that the test meets the
targets for restoration, and the recovery procedures are effective and efficient. As appropriate, the auditor
should provide a report of the test results. All other choices are a responsibility of management.

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