What would be the PRIMARY reason for management to conduct a process capability assessment?

• A.To better understand the current level of risk versus future risk
• B.To better understand the current state as compared to the target
• C.To better understand the cost of implementing the improved process

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Which of the following would be an appropriate metric associated with an enterprise goal of "Business service continuity and availability"?

• A.Number of business processing hours lost due to unplanned service interruptions
• B.Ratio of significant incidents that were not identified in risk assessments vs. total incidents
• C.Satisfaction levels of board and executive management with business process capabilities

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Which of the following is a KEY principle associated with the Accountable (A) role of an organizational structure?

• A.Accountability cannot be shared.
• B.Accountability must be approved by the board.
• C.Accountability can be delegated.

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The level achieved when all processes of a focus area achieve a particular capability level is referred to as:

• A.the rating level.
• B.the maturity level.
• C.the performance level.

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Which element of a business case BEST enables senior leadership to assess the future success of the IT governance program?

• A.Investment justification
• B.Qualitative perspective
• C.Quantified benefits

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