A chart showing the trend in the lag time from defect reporting to resolution during system testing is also available. The chart shows that the daily closure period is consistently and significantly above the rolling closure period for a long period of the system testing phase.
Almost all defects found during system testing have been related to the system as a whole, not related to single units or integrations issues. Almost all quality risks have been addressed during the unit and integration testing phase and no residual quality risks were present in the integrated system. This has been confirmed by exploratory testing sessions performed during system testing, targeted at finding defects in these quality risk areas.
Based on the given information only, which one of the following areas would you expect to be considered more in the retrospective meeting in order to be improved?
K3 3 credits

• A.The requirements review
• B.The defect management process
• C.The quality risk analysis process
• D.The system design and architecture design reviews

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Which of the following would you expect to be most likely an example of a demotivating factor for testers?
K2 1 credit

• A.The testers are assessed on whether and how often they detect important and critical failures
• B.The testers' recommendations to improve the system or its testability are adopted by the development team
• C.The management asks the testers to be kept informed about the intensity, quality and results of testing
• D.Test quality is measured by counting the number of customer/user reported problems.
• E.The same regressions tests are manually executed by the same testers, for every product release, without regression test tools

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Which of the following statements about management of product quality risks in mature organizations with respect to the lifecycle, is true?
K2 1 credit

• A.Mature organizations don't waste time identifying the sources of risks. They only focus on identifying product quality risks
• B.Mature organizations are aware that risk management of product quality risks only occurs during testing
• C.Mature organizations are aware that the contribution of testing to analysis of product quality risks is very important. The analysis should occur throughout the entire lifecycle
• D.Mature organizations address product quality risks associated to non-functional characteristics only during the system test phase

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Defect Management
During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a "new" state, indicating it needs to be investigated.
Which THREE of the following information items can't yet be present in the incident report?

• A.The actual and the expected result highlighting the failure
• B.What really caused the failure (actual cause)
• C.The type of defect that caused the failure
• D.Steps to reproduce the failure, including screenshots, database dumps and logs where applicable
• E.The lifecycle phase in which the defect has been introduced

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Defect Management
Consider a defect report and assume that a part of its lifecycle includes the following states:
New: Is the initial state
Working: Means that the developers are addressing the defect in order to produce a fix for the defect Clarification: Means that the developers need more information from the tester to address the defect and produce a fix for the defect and the tester is working to provide this information to the developers Verification: Means that a fix for the defect has been produced and the tester is running the adequate tests to verify whether the fix solves the defect Closed: is the final state Which of the following answers represents an invalid sequence of states that can't lead the bug report to the
"Closed" state?
Number of correct responses: 1
K2 1 credit

• A.New, Working, Verification, Closed
• B.New, Working, Verification, Working, Clarification, Working, Verification, Closed
• C.New, Working, Clarification, Working, Verification, Closed
• D.New, Working, Verification, Working, Clarification, Working, Closed

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